Last updated: 1 August 2026
1. Quotations
Quotations are issued in writing and remain valid for the period stated on their face; where no period is stated, fourteen (14) calendar days from the date of issue. Prices quoted are exclusive of VAT and other applicable taxes unless expressly stated otherwise, and are based on the specifications, volumes and delivery terms described in the quotation. A change to any of these entitles the Company to revise the quotation.
2. Orders and confirmation
A contract arises when the Company confirms a purchase order in writing. Order confirmations state the goods, quantities, prices, delivery schedule and payment terms, and prevail over any conflicting terms in the buyer's ordering documents. Cancellations or variations after confirmation require the Company's written agreement and may attract costs already incurred with suppliers.
3. Regulated goods
For categories subject to specific regulation, including pharmaceutical goods, toys and chemical products, supply is conditional on the buyer holding, and on request evidencing, the licences required to purchase, hold or resell such goods. The Company may decline or suspend supply where the required evidence is not provided.
4. Delivery
Delivery dates are given in good faith and observed with reasonable diligence, but are estimates unless expressly agreed as binding. Delivery terms (place, Incoterm or domestic equivalent, and transfer of risk) are stated in the order confirmation. The buyer shall ensure that the delivery location is accessible and that receiving personnel are present during the agreed window.
5. Inspection and claims
The buyer shall inspect goods upon delivery. Claims for visible defects, shortfalls or transport damage must be noted on the delivery document and notified in writing within five (5) working days of delivery; claims for hidden defects within five (5) working days of discovery and no later than the applicable product warranty period. Goods subject to a claim shall be preserved in the condition received until the claim is resolved.
6. Payment
Invoices are payable by bank transfer within the term stated in the order confirmation. The Company may require advance payment or security for first transactions. Late payment entitles the Company to suspend further deliveries and to charge interest at the statutory rate. Goods remain the property of the Company until paid in full.
7. Intermediation engagements
Where the Company acts as intermediary or agent rather than as seller, its obligations are those of diligent representation as defined in the mandate, and its remuneration is the fee or commission agreed in writing. The Company does not guarantee the performance of third parties introduced under a mandate unless expressly agreed.
8. Liability
The Company's liability for any claim arising from a transaction is limited to the invoice value of the goods concerned, except in cases of intent or gross negligence, or where mandatory law provides otherwise. The Company is not liable for indirect or consequential loss, including loss of profit or business interruption.
9. Force majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disasters, government measures, transport disruption and supply interruptions at the manufacturer level. The affected party shall notify the other without delay, and obligations are suspended for the duration of the event.
10. Governing law and disputes
These terms and all transactions to which they apply are governed by the laws of the Republic of Indonesia. The parties shall first seek amicable settlement of any dispute; failing settlement within thirty (30) days, disputes shall be submitted to the competent courts of South Jakarta, unless the parties agree in writing to arbitration.