Last updated: 1 August 2026
This privacy policy explains how PT Indonusa Pangan Nusantara ("we", "us", "the Company") collects, uses, stores and protects personal data obtained through this website and through our commercial dealings. We process personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and its implementing regulations.
1. Who is responsible for your data
The data controller is PT Indonusa Pangan Nusantara, with its registered office at Menara Agrinas Palma, Lt. 15-03, Jl. H.R. Rasuna Said Kavling VI No. 9, Blok X2, Kuningan, Setiabudi, Jakarta Selatan 12950, Indonesia. Questions concerning this policy or your personal data may be addressed to corporate@indonusapangan.com.
2. What data we collect
We collect only the data reasonably necessary to conduct our business:
- Enquiry data: the name, company, email address, telephone number and message content you provide when contacting us through this website or by email.
- Commercial data: contact details, billing and delivery addresses, tax identification and transaction records of customers and suppliers with whom we trade.
- Technical data: this website itself does not set tracking cookies or run analytics. Standard server logs maintained by our hosting provider may record IP addresses and access times for security purposes.
3. How we use it
- To respond to enquiries and prepare quotations;
- To negotiate, conclude and perform contracts for the supply of goods and related services;
- To meet legal obligations, including tax, accounting and trade-licensing requirements;
- To maintain the security of our systems and premises.
We do not sell personal data, and we do not use it for automated profiling or unsolicited marketing. If we wish to send you commercial communications beyond an existing business relationship, we will ask first.
4. Sharing of data
Personal data is shared only where the performance of a contract or a legal obligation requires it, for example with logistics providers delivering your order, banks processing settlement, professional advisers, or government authorities exercising lawful powers. Any third party processing data on our behalf is bound by contractual confidentiality obligations.
5. Retention
Enquiry data that does not lead to a business relationship is deleted within twelve months. Commercial and transaction records are retained for the period required by Indonesian tax and company-law provisions, generally ten years, after which they are securely destroyed.
6. Your rights
Under UU PDP you have the right to request access to the personal data we hold about you, to have inaccurate data corrected, to request deletion where no legal basis for retention remains, and to withdraw consent where processing is based on consent. To exercise any of these rights, write to corporate@indonusapangan.com. We respond to verified requests within the timeframes set by law.
7. Security
We apply proportionate technical and organisational measures to protect personal data against unauthorised access, alteration or loss, including access controls on commercial records and encrypted email where counterparties support it. No transmission over the internet can be guaranteed absolutely secure; if a data breach affecting your rights occurs, we will notify you and the competent authority as required by law.
8. Links to other websites
This website may contain links to third-party websites, including an embedded map service. We are not responsible for the privacy practices of those services; their own policies apply once you leave our pages or interact with embedded content.
9. Changes to this policy
We may update this policy from time to time to reflect changes in law or in our operations. The current version, with its revision date, is always available on this page.